Shipping Policy

Last updated: September 2026

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

We currently offer free shipping on all orders to the United States.

Standard shipping typically takes 5-11 business days from the processing date, depending on your location. You will receive an estimated delivery window at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

Shipping Delays

While we work hard to meet our estimated delivery times, occasional delays can occur due to carrier issues, customs processing, weather events, or high-demand periods (such as holidays). We appreciate your patience and will do our best to keep you informed of any significant delays.

International Shipping

We currently ship exclusively within the United States. If this changes, this policy will be updated accordingly.

Lost or Stolen Packages

Zeppear is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivery but you have not received your package, please contact your local carrier and check with neighbors before reaching out to us at support@zeppear.com.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@zeppear.com as soon as possible — we'll do our best to update it before the order ships.

Contact Us

Questions about shipping can be sent to:

Kralin Software and Marketing LLC support@zeppear.com Sheridan, Wyoming 82801, United States