Refund policy
Refund Policy
Last updated: September 2026
30-Day Money Back Guarantee
Your happiness comes first. If you're not completely satisfied with your Zeppear purchase, you may request a refund or replacement within 30 days of delivery.
How to Request a Refund
- Email us at support@zeppear.com with your order number and the reason for your return.
- Our team will respond within 24-48 hours with return instructions.
- Ship the item back to the address provided (return shipping costs may apply unless the item arrived damaged or defective).
- Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund.
Eligibility for Returns
To be eligible for a return, items must be:
- Unworn, unwashed, and in the same condition you received them
- In their original packaging where applicable
- Returned within 30 days of the delivery date
Non-Returnable Items
- Items marked as final sale
- Items damaged due to misuse or normal wear and tear
- Gift cards
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Damaged or Defective Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@zeppear.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@zeppear.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product in a different size or color, contact us at support@zeppear.com.
Contact Us
Questions about our Refund Policy can be sent to:
Kralin Software and Marketing LLC support@zeppear.com Sheridan, Wyoming 82801, United States (add your full registered street address)